Above Security - Privacy Policy

Above Security Ltd - Privacy Policy

Who We Are

Above Security Ltd ("Above Security", "we", "our" or "us") is a company registered in England and Wales under company number 17235451. We provide security installation and related services to residential and business customers. Our trading/contact address is 8A Forge Hill, Sheffield, S35 0GF.

Privacy Policy

1. Introduction

Above Security ("we," "our," or "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, and store your personal information when you interact with our website, services, and communications.

2. What Personal Information Do We Collect?

We may collect and process:

  • Name
  • Address and installation/site address
  • Email address and telephone number
  • Quotation, booking, job and invoice information
  • Details relating to the services or security system we provide
  • Communications and correspondence with us
  • Payment and transaction information
  • Installation photographs or videos where appropriate and, where used for marketing, with the appropriate consent

3. When Do We Collect Information?

We may collect personal information when you:

  • Request a quotation or make an enquiry
  • Complete a form on our website
  • Contact us by email, telephone, text message, WhatsApp or in person
  • Book an appointment or installation
  • Purchase services or equipment from us
  • Communicate with us regarding an existing system, support or maintenance

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries and prepare quotations
  • Arrange and manage appointments, installations and other services
  • Provide security equipment, installation, maintenance and technical support
  • Create and manage customer and job records
  • Issue invoices, receipts and process payments
  • Communicate about appointments, existing systems, warranty, maintenance and support
  • Meet our accounting, tax, legal and regulatory obligations
  • Manage complaints and disputes
  • Send marketing communications where permitted by law and in accordance with your preferences
     

5. Lawful Basis for Processing

We only process personal information where we have a lawful basis to do so. Depending on the circumstances, we may rely on:

Contract – where processing is necessary to provide a quotation, enter into or perform a contract with you, provide our services or manage your installation.
Legal obligation – where we need to retain or process information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – where necessary for the reasonable operation of our business, such as maintaining customer and job records, responding to enquiries, providing customer support, protecting our business and resolving disputes, provided those interests do not override your rights.

Consent – where we specifically ask for your consent, for example for certain marketing activities or use of installation photographs for promotional purposes where consent is required.
Where we rely on consent, you may withdraw your consent at any time.

6. Marketing Communications

We may occasionally send customers information about relevant services, maintenance, system updates or other services offered by Above Security where we are permitted to do so under applicable data protection and electronic marketing laws.

Making an enquiry, requesting a quotation or becoming a customer does not automatically mean that you will be added to a general marketing mailing list.

Where consent is required for marketing communications, we will ask for it before sending them.

You can opt out of marketing communications at any time by using the unsubscribe option provided in the communication, where available, or by contacting us at info@abovesecurity.co.uk.

We may still contact you where necessary in connection with an enquiry, quotation, booking, installation, invoice, warranty, support request or other service we are providing to you. These service communications are not marketing communications.

7. Service Providers & Sharing Your Information

We may use trusted third-party service providers to help us operate our business and provide our services. These may include job management and scheduling software, accounting and bookkeeping systems, email and communications providers, website and hosting providers, payment/banking services and other professional advisers.

We currently use third-party systems for functions such as job management, scheduling, accounting, bookkeeping, communications and document management. These providers may change from time to time as our business systems develop.

These providers may process personal information on our behalf where necessary to provide their services.

We do not sell personal information and we do not share personal information with third parties for their own marketing purposes without appropriate consent or another lawful basis.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, tax, warranty and business obligations. Different types of information may be retained for different periods.

Where information is no longer required, it will be securely deleted or disposed of where reasonably practicable.

9. Cookies & Website Tracking

Our website may use cookies and similar technologies to help the website function, understand how visitors use our website and, where applicable, measure the effectiveness of our marketing.

Some cookies are necessary for the website to operate and may be used without consent where permitted by law. Other cookies, such as analytics or advertising cookies, will only be used where appropriate consent has been obtained.

Where required, our website will provide a cookie consent banner or similar tool allowing visitors to make choices about non-essential cookies.

We may use third-party services such as Google Analytics or other analytics and advertising tools. The specific cookies and technologies used may change from time to time as our website and marketing services develop.

Further information about the cookies used on our website, their purpose and how you can manage your preferences will be provided through our cookie settings or Cookie Policy.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of your personal information where applicable.
  • Request restriction of the way we process your personal information in certain circumstances.
  • Object to certain types of processing, including direct marketing.
  • Request transfer of your personal information where the right to data portability applies.
    Withdraw your consent at any time where we rely on consent to process your information.
  • To exercise your rights, please contact us at info@abovesecurity.co.uk.

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter. You also have the right to make a complaint to the Information Commissioner's Office (ICO).

12. Changes to Privacy Policy

This Privacy Policy was last updated in September 2026. We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal requirements or the way we process personal information. The latest version will be published on our website.

13. Contact Information

Above Security Ltd
8A Forge Hill, Sheffield, S35 0GF
0114 2864145 | info@abovesecurity.co.uk

Company Information:

Above Security Ltd | Registered in England & Wales No. 17235451 | Registered Office: 39 - 43 Bridge Street, Swinton, Mexborough, South Yorkshire, England, S64 8AP | VAT No. 520 7427 14