Above Security - Privacy Policy

Who we are

Above Security Ltd ("we," "our," or "us") is a security solutions provider based in Sheffield, UK. We offer a range of services, including CCTV installation, alarm systems, and maintenance for both residential and business clients. Our website address is www.abovesecurity.co.uk, where we provide details about our services, products, and how we protect your privacy.

Privacy Policy

1. Introduction

Above Security Ltd ("we," "our," or "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, and store your personal information when you interact with our website, services, and communications.

2. What Personal Information Do We Collect?

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Address

We do not collect personal information from visitors to our website unless they actively provide it through forms or communications. We do not gather other details to track or enhance user experience beyond what is outlined in this policy.

3. When Do We Collect Information?

We collect personal information when you:

  • Place an order
  • Fill out a form on our website
  • Enter information on our site (e.g., requesting a quote or service)
  • Contact us via email, phone, or in person

4. How We Use Your Information

We use the personal data we collect for the following purposes:

  • Processing and responding to quotation requests
  • Sending receipts for payments
  • Managing accounts and scheduling installations/maintenance
  • Providing updates on equipment and security-related services
  • Sending maintenance reminders and other relevant communications

5. Email Communications

Above Security Ltd follows strict policies regarding email communications:

  • All emails sent by Above Security will clearly identify the company as the sender.
  • Subject lines will accurately describe the content of the email.
  • Every email will include an unsubscribe option (except for essential service updates).
  • Promotional emails will clearly state that they are advertisements.
  • Emails are sent from info@abovesecurity.co.uk and may be in plain text or HTML format.
  • We may use third-party companies to send emails on our behalf. Any links in these emails will always point to the abovesecurity.co.uk domain.
  • If you receive an email claiming to be from us that does not match this domain, please forward it to info@abovesecurity.co.uk for investigation.

6. Where Your Information Is Stored

Your personal data may be stored in the following platforms:

Tradify – Our current payment and job management provider
Calendly – If a call is scheduled for consultation or support
Mailchimp – For email updates (once implemented; you can opt out at any time)

7. Data Retention

We retain your personal information for as long as necessary to fulfill business operations and legal obligations. You can request updates or deletion of your data by contacting us via email or using our online form.

8. Third-Party Cookies & Tracking

We use third-party services to analyse website usage and improve marketing efforts. These services collect generalised, anonymised data and cannot track individuals personally.

  • Google Analytics – Tracks visitor behavior on our website to help improve content and usability.
  • Facebook Advertising – Uses tracking pixels for ad performance measurement and retargeting.
  • Google Ads & Google Tag Manager – Tracks ad conversions and website interactions for marketing purposes.
  • Mailchimp – Used for marketing emails and user opt-in confirmations.

9. How We Protect Your Information

We take the security of your data seriously. However, no online transmission or storage system can be 100% secure. While we strive to protect your personal information, you acknowledge that data transmission over the internet is at your own risk. We follow internal security procedures in compliance with UK law.

10. Your Rights Under GDPR

As per GDPR regulations, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request the deletion of your data (where applicable)
  • Object to processing for marketing purposes
  • Withdraw consent at any time

To exercise your rights, please contact us at:
Email: info@abovesecurity.co.uk

11. Notification of Changes

This privacy policy was last updated on 10/02/2025. We reserve the right to amend this policy at any time, with updates posted on our website. By continuing to use our services, you acknowledge and accept any changes.

12. Contact Information

📍 Above Security Ltd - 8a Forge Hill, Sheffield, S35 0GF
📧 Email: info@abovesecurity.co.uk
📞 Phone: 0114 2864145